Payment, delivery, returns and product care

Payment process

1. Add available products to your bag and enter your contact and South African delivery details.
2. Place your order. Your invoice, payment details and delivery scheduling information will be sent to you by our sales team.
3. Your order is confirmed for fulfilment after payment has cleared. Ming & Co will never ask you to send card details or online-banking passwords by email.
4. Once your parcel is dispatched, you will receive tracking information.

Free delivery in South Africa

Shipping is free to physical addresses anywhere in South Africa. Orders are sent using a tracked courier service and are normally packed after payment confirmation on business days.

Please provide an address where somebody can receive the parcel. Inspect the outer package on delivery and report visible transit damage promptly to info@mingknives.com, including photographs of the packaging and item.

Returns

If you change your mind, contact us within seven days after receiving the goods. The item must be unused, complete and safely packaged. Unless the item is incorrect, damaged or defective, return courier costs are the customer’s responsibility.

If we supplied the wrong item, or it arrived damaged or defective, contact us promptly. Ming & Co will review the order and arrange the appropriate next step.

Product care and defects

Please inspect your knife when it arrives and contact our sales team if you believe it has a manufacturing defect. We will assess the knife and the circumstances before confirming a repair, replacement or refund.

Coverage does not extend to ordinary wear, edge dulling, cosmetic changes to natural timber, rust, or damage caused by dishwasher use, prolonged moisture, impact, misuse, incorrect sharpening or storage contrary to the care instructions.

Contact and order support

For general enquiries and order support, email info@mingknives.com.